Support
Questions, a bug or a billing issue? Write to us and we’ll help.
When reporting a bug, tell us what you were doing, which page it happened on and your Chrome version (chrome://version).
Manage your Pro subscription
Payments are handled by Lemon Squeezy. There you can cancel Pro, update your card and download invoices:
- Use the link in your receipt email, or
- open your Lemon Squeezy orders and sign in with the email you used at checkout.
After you cancel, Pro stays active until the end of the period you paid for.
Quick answers
I paid, but Pro isn’t active
Make sure you’re signed in to Briefleaf with the same Google account you used when buying Pro, then close and reopen the side panel. If it still doesn’t work, email us and include the email used at checkout.
The shortcut Alt+Shift+S doesn’t work
Another extension may be using the same shortcut. Open chrome://extensions/shortcuts and set a different one for Briefleaf. You can always add a selection from the right-click menu instead.
Nothing happens when I add text from a page
Reload the page, especially if it was open before you installed Briefleaf. A few pages, such as browser settings and the Chrome Web Store, can’t be read by any extension.
How do I keep my documents safe?
Documents live in your browser and are deleted if you remove the extension. Save a backup file from Briefleaf settings from time to time.
How do I delete my data?
Removing the extension deletes everything stored in your browser. To delete the account data on our server (Google ID, email and subscription status), email us from the address you signed in with.